PART 1 – CATEGORY, RETURN WINDOW AND ACTIONS POSSIBLE

All Products

7-Days Replacement Policy a. Damaged/Different Product Delivered Please raise a replacement request by visiting the return section. Customers are required to record an unboxing video of the package for claim verification. In case of any transit damage or different product delivered, the customer must provide a clear unboxing video captured at the time of opening the parcel. This is mandatory to enable insurance claims with courier partners. b. Defective Product Delivered Though highly unlikely, but in case of any technical issues with the product the customer needs to visit nearest brand service centre for assistance, as our products are covered under brand warranty. If the brand denies the warranty (within the promised warranty period), a replacement will be issued from our end. You can check our warranty "Secured by Unboxify" policy here

PART 2 - GENERAL RULES FOR A SUCCESSFUL RETURN

1. The item must be unused, in original condition, and include all accessories and original packaging.
   
2. An unboxing video is mandatory for damaged or incorrect product claims. The return window begins upon delivery. Our courier partner, Bluedart/Delhivery, will pick up the item from your location if return service is available.
3. Replacement will be processed upon receipt of the return package at our warehouse and completion of a quality check. Any discrepancies may lead to rejection of the return as per our terms & conditions.
4. Once your return request is approved, the product must be handed over to the courier within 7 days.

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 Cancellation Policy

Orders can be cancelled within 8 hours of placing the order or before your order is dispatched (whichever is earlier). Due to operational and logistical constraints, no cancellation request would be accepted post that under any circumstances. To cancel your order, please visit the My Orders Section and click on the "Cancel Order" button against your order. The refund will be credited to your original payment method in 3–5 business days, subject to your bank’s processing timelines.

Payment Method	Cancellation/Restocking Charges
All Methods	NIL

 

Kindly note that if the order is rejected during delivery, a 10-15% cancellation fee will be applicable depending on your payment method/product/location to cover for inventory, shipping, insurance and payment surcharges.

*All Legal Matters are subject to Behror Jurisdiction Only